Privacy Policy
Last updated: November 21, 2025
Contact Information
Lotus Care Dallas
2100 Ross Avenue
Dallas, TX 75201
Phone: +1 (469) 582-7394
Email: [email protected]
Our Commitment to Your Privacy
At Lotus Care Dallas, we understand that trust is essential when it comes to your personal information. This Privacy Policy explains how we collect, use, protect, and respect your data. We believe in transparency and want you to feel comfortable knowing exactly how your information is handled.
We only collect information that helps us serve you better, and we never share your personal data with third parties for their marketing purposes. Your privacy matters to us, and we're committed to protecting it in everything we do.
What Information We Collect
Information You Provide to Us
When you reach out to us or use our services, you may share certain information with us. This might include your name, email address, phone number, service address, and details about your cleaning needs. We only ask for information that's necessary to provide you with the service and support you're looking for.
We collect this information through contact forms on our website, email communications, phone conversations, or when you schedule services with us. All of this information is provided voluntarily by you.
Information We Collect Automatically
When you visit our website, we automatically collect certain technical information that helps us understand how people use our site. This includes your IP address, browser type, device information, pages you visit, and how long you spend on each page.
We also use cookies and similar technologies to collect this information. You can learn more about our use of cookies in our Cookie Policy.
Legal Basis for Data Processing
We process your personal data based on several legal grounds: your consent when you provide information to us, contractual necessity when we need the data to fulfill our services, compliance with legal obligations, and our legitimate business interests in improving our services and communicating with you. We always ensure that your rights and interests are protected when we process your information.
How We Use Your Information
Providing and Improving Our Services
We use your information to respond to your inquiries, schedule and provide cleaning services, communicate about appointments, and improve the quality of our offerings. Understanding how you use our website helps us make it more helpful and user-friendly.
Communication and Customer Service
We may use your contact information to send you service updates, respond to your questions, provide appointment reminders, and share information about our services that we think might interest you. You can opt out of marketing communications at any time.
Analytics and Website Improvement
We analyze website usage patterns to understand what content is most helpful, which pages are most visited, and how we can make the user experience better. This helps us create a website that truly serves our visitors' needs.
Marketing Communications
With your permission, we may send you information about our services, special offers, or helpful tips related to home and business care. We respect your inbox and only send communications we believe will be valuable to you. You can unsubscribe from these messages at any time.
How We Share Your Information
We do not sell your personal information to third parties. We may share your data only in the following limited circumstances:
Service Providers
We work with trusted service providers who help us operate our website, process payments, or deliver our services. These providers have access to your information only as needed to perform their functions and are obligated to protect your data.
Legal Requirements
We may disclose your information if required by law, court order, or government request, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner. We would notify you of any such change and how it affects your data.
How We Protect Your Information
Security Measures
We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. This includes encryption of sensitive data, secure servers, and regular security assessments. While we strive to protect your information, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
Data Encryption and Storage
Your personal data is stored on secure servers with encryption both in transit and at rest. We use SSL/TLS encryption for all data transmitted through our website. Access to your information is restricted to authorized personnel only, and we maintain strict internal policies to protect your privacy.
Access Controls and Monitoring
We maintain strict access controls to ensure that only authorized team members can access personal information, and only when necessary to provide services or support. We monitor our systems for suspicious activity and maintain logs to detect any unauthorized access attempts.
Breach Notification Procedures
In the unlikely event of a data breach that affects your personal information, we will notify you promptly and provide details about what happened, what information was involved, and what steps we're taking to address the situation. We maintain incident response procedures to handle any security incidents quickly and effectively.
Data Retention
We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. When we no longer need your information, we securely delete or anonymize it.
Typically, we retain customer information for the duration of our business relationship and for a reasonable period afterward to address any questions or issues that may arise. You can request deletion of your information at any time by contacting us.
Your Privacy Rights
Right to Access Personal Data
You have the right to request a copy of the personal information we hold about you. We'll provide this information in a clear, easy-to-understand format within a reasonable timeframe.
Right to Rectification and Erasure
If your personal information is inaccurate or incomplete, you can ask us to correct it. You also have the right to request deletion of your personal data, subject to certain legal exceptions. We'll respond to these requests promptly and let you know if there are any reasons we need to retain certain information.
Right to Data Portability
You have the right to receive your personal data in a structured, commonly used format that can be transferred to another service provider. This allows you to move your information easily if you choose to use a different service.
Right to Object to Processing
You can object to our processing of your personal data for direct marketing purposes at any time. You also have the right to object to processing based on legitimate interests. We'll stop processing your data unless we have compelling legitimate grounds or legal requirements to continue.
How to Exercise These Rights
To exercise any of these rights, please contact us at [email protected] or call +1 (469) 582-7394. We'll respond to your request within 30 days and work with you to address your concerns.
Your Rights and Opt-Out Instructions
You are not required to provide any personal information when using this website. If you prefer not to share your data, you may:
- • Avoid filling out contact forms, account registrations, or any data-submitting features
- • Disable cookies through your browser settings (see our Cookie Policy for more details)
- • Contact us directly to request the deletion of any previously shared personal data
We respect your privacy choices. If you would like us to delete your data, please reach out to us at the contact details provided on our Contact page. We will process your request promptly.
Children's Privacy
Our services are not directed to children under the age of 18, and we do not knowingly collect personal information from children. If we learn that we have collected information from a child under 18, we will delete that information immediately. If you believe we may have collected information from a child, please contact us right away.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you by posting a notice on our website or sending you an email if we have your contact information.
We encourage you to review this Privacy Policy periodically to stay informed about how we're protecting your information. The "Last updated" date at the top of this page indicates when the policy was most recently revised.