Terms of Service

Last updated: November 21, 2025

Contact Information

Lotus Care Dallas

2100 Ross Avenue

Dallas, TX 75201

Agreement to Terms

Welcome to Lotus Care Dallas. These Terms of Service govern your use of our website and services. By accessing our website or engaging our cleaning services, you agree to be bound by these terms. We've written them in straightforward language to help you understand what to expect when working with us.

If you don't agree with any part of these terms, please don't use our website or services. We're here to provide thoughtful, professional cleaning services, and these terms help ensure a positive experience for everyone involved.

Service Usage Terms

1. Acceptable Use Policy

Our services are designed to help maintain clean, healthy, and comfortable spaces. When you use our website or engage our services, you agree to do so in a lawful and respectful manner. This means treating our team members with courtesy, providing accurate information about your cleaning needs, and ensuring safe working conditions at your location.

We reserve the right to refuse or discontinue service to anyone who engages in abusive behavior, creates unsafe conditions, or violates these terms. Our team deserves to work in an environment of mutual respect and safety.

2. Permitted Uses

You may use our website to learn about our services, contact us with inquiries, and schedule cleaning appointments. You may also use our site to access information about cleaning best practices and care tips we share. All content on our website is provided for informational purposes and to help you make informed decisions about our services.

Our services are available to residential clients, small business owners, and facilities seeking professional cleaning support. We tailor our approach to each client's specific needs while maintaining consistent standards of quality and care.

3. Prohibited Uses

You may not use our website or services for any unlawful purpose or in ways that could damage, disable, or impair our operations. This includes attempting to access our systems without authorization, transmitting harmful code or malware, or misrepresenting your identity or affiliation.

You also agree not to use our services to facilitate any illegal activities, create hazardous conditions for our team, or request services that fall outside the scope of professional cleaning. We maintain the right to decline any request that doesn't align with our service offerings or safety standards.

4. Service Access Requirements

To receive our cleaning services, you must provide clear access to the areas requiring attention, ensure the safety of our team members, and communicate any special requirements or concerns in advance. If access is restricted or conditions are unsafe, we may need to reschedule or modify the service plan.

5. Fair Usage Guidelines

Our services are priced based on typical cleaning needs and reasonable scope. If a job significantly exceeds the estimated time or resources due to undisclosed conditions, we may need to adjust pricing or scheduling. We'll always communicate with you before making changes and work together to find solutions that meet your needs while respecting our team's time and safety.

Account and Access Terms

1. Service Agreements

When you engage our services, we'll work with you to establish a service agreement that outlines the scope of work, scheduling, pricing, and any specific requirements. This agreement helps ensure we're aligned on expectations and can deliver the quality of service you deserve. You're responsible for providing accurate information and communicating any changes to your needs.

2. Contact Information Accuracy

To provide reliable service, we need accurate contact information. Please ensure your phone number, email address, and service location details are current. If any of this information changes, let us know as soon as possible so we can update our records and maintain clear communication.

3. Service Modification and Cancellation

We understand that plans change. If you need to modify or cancel a scheduled service, please provide as much notice as possible. For regular service adjustments, we appreciate at least 48 hours notice. Last-minute cancellations may be subject to fees to compensate for our team's scheduled time. We'll work with you to find alternatives when possible.

4. Service Continuity

For clients with recurring service arrangements, we'll maintain your schedule as agreed unless you request changes or unforeseen circumstances require adjustment. We strive for consistency but occasionally may need to modify team assignments or timing due to scheduling needs. We'll communicate any changes in advance whenever possible.

Service Availability and Modifications

1. Service Uptime and Maintenance

We strive to maintain our website's availability around the clock, but occasional maintenance or technical issues may require brief interruptions. We'll work to minimize any disruptions and restore full functionality as quickly as possible. Our cleaning services operate during regular business hours, with specific scheduling based on your needs and our availability.

2. Service Offerings

We currently offer three main service categories: Boutique Retail Cleaning, Holistic Home Wellness Cleaning, and Senior Living Assistance. Each service is designed to meet specific needs with appropriate care and attention. We may expand or adjust our service offerings over time to better serve our clients. Any significant changes will be communicated clearly.

3. Geographic Service Area

Our services are currently available in the Dallas, Texas area and surrounding communities. If you're outside our standard service area, please contact us to discuss whether we can accommodate your location. We evaluate requests on an individual basis and may be able to extend service to nearby areas.

4. Service Modifications and Updates

We continuously work to improve our services and may update our methods, products, or procedures to better serve you. These improvements are designed to enhance quality and sustainability. We'll communicate any changes that significantly affect your service experience and work with you to ensure a smooth transition.

Intellectual Property Rights

1. Website Content Ownership

All content on our website, including text, images, logos, graphics, and design elements, is owned by Lotus Care Dallas or our content providers and is protected by copyright and trademark laws. You may view and use our website content for personal, non-commercial purposes, but you may not reproduce, distribute, or create derivative works without our written permission.

2. Trademark Notice

"Lotus Care Dallas" and our logo are trademarks of our company. Other product and company names mentioned on our website may be trademarks of their respective owners. You may not use any of these marks without prior written permission from the trademark owner.

3. License Grant

By using our website, we grant you a limited, non-exclusive, non-transferable license to access and use our content for personal purposes related to learning about and engaging our services. This license does not include any commercial use or the right to modify, distribute, or reproduce our content.

Payment and Pricing

Service pricing is provided based on the scope of work, frequency of service, and specific requirements. We'll provide clear pricing information before you commit to any service. Payment is typically due upon completion of service or according to the terms outlined in your service agreement.

We accept various payment methods for your convenience. If you have questions about pricing or payment options, please don't hesitate to reach out. We believe in transparent pricing with no hidden fees, and we're happy to discuss any financial concerns you may have.

Limitation of Liability

While we take great care in providing quality services, we maintain appropriate insurance and liability protections. Our liability for any damages related to our services is limited to the amount paid for the specific service in question. We're not liable for indirect, incidental, or consequential damages.

If you have concerns about damage or service quality, please contact us immediately so we can address the issue. We're committed to making things right and maintaining the trust you place in us.

Termination of Services

Either party may terminate a service agreement with appropriate notice as outlined in the agreement. We may also suspend or terminate service if you violate these terms, create unsafe conditions, or engage in behavior that's harmful to our team members.

Our goal is always to maintain positive, long-term relationships with our clients. If issues arise, we prefer to address them through open communication rather than termination. However, we reserve the right to discontinue service when necessary to protect our team and maintain our standards.

Changes to These Terms

We may update these Terms of Service occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you by posting an updated version on our website with a new "Last updated" date. Your continued use of our services after changes are posted constitutes acceptance of the new terms. We encourage you to review these terms periodically to stay informed.