Terms and Conditions
Last updated: November 21, 2025
Contact Information
Lotus Care Dallas
2100 Ross Avenue
Dallas, TX 75201
Phone: +1 (469) 582-7394
Email: [email protected]
Legal Agreement and Binding Nature
These Terms and Conditions constitute a legally binding agreement between you and Lotus Care Dallas. By using our website or engaging our services, you acknowledge that you have read, understood, and agree to be bound by these terms. These conditions work in conjunction with our Terms of Service and Privacy Policy to provide a comprehensive framework for our business relationship.
We've structured these terms to be clear and fair to all parties involved. If you have questions about any provision, please reach out to us before using our services. It's important that we're all on the same page about expectations and responsibilities.
User Obligations and Conduct
1. Legal Responsibilities
As a user of our services, you agree to comply with all applicable laws and regulations. This includes local, state, and federal laws related to property access, employment, safety standards, and data protection. You represent that you have the legal authority to enter into this agreement and grant us access to the premises where services will be performed.
You're responsible for ensuring that any information you provide is accurate and complete. Misrepresentation or fraud in connection with our services may result in immediate termination and potential legal action.
2. Prohibited Activities and Behaviors
You agree not to engage in any conduct that could harm, disable, overburden, or impair our services or interfere with other parties' use of our website. Prohibited activities include attempting unauthorized access to our systems, transmitting viruses or malicious code, using our services for illegal purposes, or engaging in harassment or abusive behavior toward our staff.
You may not use our website to collect information about other users without their consent, impersonate any person or entity, or misrepresent your affiliation with any person or entity. Any such activities may result in immediate termination of services and appropriate legal action.
3. Content Guidelines and Restrictions
When communicating with us through our website or other channels, you agree to provide truthful information and refrain from submitting content that is defamatory, obscene, threatening, or that infringes on intellectual property rights. We reserve the right to remove any content that violates these guidelines or that we deem inappropriate.
4. Age Restrictions and Requirements
Our services are intended for individuals who are at least 18 years of age. By using our website or services, you represent that you meet this age requirement. If you're entering into a service agreement on behalf of a business or organization, you represent that you have the authority to bind that entity to these terms.
Your Responsibilities as a Client
1. Compliance with Laws and Regulations
You're responsible for ensuring that our provision of services doesn't violate any laws, regulations, or contractual obligations you may have. This includes obtaining necessary permissions for us to access your property, complying with building rules or homeowners' association requirements, and ensuring our services don't conflict with any existing service contracts you maintain.
2. Indemnification Obligations
You agree to indemnify, defend, and hold harmless Lotus Care Dallas, its employees, contractors, and affiliates from any claims, damages, losses, or expenses arising from your violation of these terms, your misuse of our services, or your violation of any rights of another party.
This indemnification includes reasonable attorney fees and costs. While we maintain appropriate insurance coverage, this provision protects us from claims that arise from your actions or circumstances beyond our control.
3. Privacy and Data Protection
You're responsible for protecting your own account information and ensuring that any devices you use to access our website are secure. If you believe your account has been compromised or that unauthorized use has occurred, notify us immediately. You should also review our Privacy Policy to understand how we handle your personal information.
4. Third-Party Interactions
Our website may contain links to third-party websites or services that we don't control. You acknowledge that we're not responsible for the content, privacy policies, or practices of these third parties. Any interactions you have with third-party sites are at your own risk, and we encourage you to review their terms before engaging with them.
Disclaimers and Limitations of Liability
1. Disclaimer of Warranties
Our services are provided on an "as is" and "as available" basis. While we strive for excellence and take pride in our work, we make no warranties, express or implied, regarding the completeness, accuracy, reliability, or timeliness of our services. This includes but is not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement.
We don't warrant that our services will be uninterrupted, error-free, or completely secure, or that defects will be corrected. Your use of our services is at your sole risk, and you assume full responsibility for any decisions made based on information or services we provide.
2. Limitation of Liability
To the maximum extent permitted by law, Lotus Care Dallas, its officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of our services, even if we've been advised of the possibility of such damages.
Our total liability to you for any damages arising from or related to these terms or our services shall not exceed the amount you paid for the specific service that gave rise to the claim. This limitation applies regardless of the legal theory on which the claim is based.
3. Consequential Damages Exclusion
We're not liable for any loss of profits, loss of data, loss of goodwill, business interruption, or any other consequential damages that may result from your use or inability to use our services. This exclusion applies even if the damages were foreseeable or if we were advised of their possibility.
4. Force Majeure Provisions
We're not liable for any failure to perform our obligations due to circumstances beyond our reasonable control, including natural disasters, acts of government, war, terrorism, labor disputes, equipment failures, or interruptions in telecommunications or internet services. In such events, our performance will be suspended for the duration of the force majeure event.
Property Access and Safety
You're responsible for providing safe access to the areas where services will be performed. This includes disclosing any hazards, security systems, pets, or special conditions that could affect our team's safety or ability to complete the work. Failure to provide adequate warning of hazardous conditions may result in service delays or additional charges.
We maintain appropriate insurance coverage for our operations, but you remain responsible for securing your property and valuables. While we take every precaution to protect your belongings, we recommend that you secure or remove high-value items, important documents, and fragile objects before our team arrives.
If damage occurs during service, please notify us immediately so we can address the situation. Our liability for property damage is limited to the extent of our insurance coverage and subject to the limitations outlined in these terms.
Legal Information and Dispute Resolution
1. Governing Law and Jurisdiction
These Terms and Conditions are governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict of law provisions. Any disputes arising from these terms or our services shall be subject to the exclusive jurisdiction of the courts located in Dallas County, Texas. You consent to the personal jurisdiction of these courts and waive any objection to venue.
2. Dispute Resolution Procedures
If a dispute arises between us, we encourage you to contact us first to seek an informal resolution. Most concerns can be addressed through open communication and good-faith negotiation. We're committed to working with you to find satisfactory solutions.
If informal resolution isn't successful, you agree to attempt mediation before pursuing litigation. Mediation provides a cost-effective way to resolve disputes with the help of a neutral third party. If mediation doesn't resolve the matter, either party may proceed with formal legal action.
3. Severability Clause
If any provision of these Terms and Conditions is found to be unenforceable or invalid by a court of competent jurisdiction, that provision shall be limited or eliminated to the minimum extent necessary so that the remaining provisions remain in full force and effect. The invalidity of one provision doesn't affect the validity of the agreement as a whole.
4. Terms Modification Policy
We reserve the right to modify these Terms and Conditions at any time. When we make changes, we'll update the "Last updated" date at the top of this page and may notify you through our website or by email. Your continued use of our services after changes are posted constitutes acceptance of the modified terms. We recommend reviewing these terms periodically to stay informed of any updates.
Entire Agreement
These Terms and Conditions, together with our Terms of Service, Privacy Policy, and any service-specific agreements, constitute the entire agreement between you and Lotus Care Dallas regarding your use of our services. They supersede all prior or contemporaneous communications and proposals, whether oral or written. No waiver of any term shall be deemed a further or continuing waiver of that term or any other term.
Questions About These Terms?
We understand that legal documents can be complex. If you have questions about any part of these Terms and Conditions, we're here to help clarify. It's important to us that you fully understand the terms of our agreement before engaging our services.
Please contact us at [email protected] or call +1 (469) 582-7394 with any questions or concerns. We're committed to transparency and want to ensure you feel comfortable with our terms.